43 thoughts on “Last Job! (Engine Fail After Customer Supplied Parts) Ford 5.4”
Maybe I didn’t mention it in the video, or maybe folks didn’t hear it. All of the parts supplied by the customer were labeled sealed and boxed as Ford parts. I assume they’re genuine. It blows my mind that I can video going directly to the failed part and yet folks still say it’s a diagnostic based on assumptions 🙄
use ford parts ONLY when doing timing chains or related parts about time you stopped putting on customer parts on while giving a warranty. i only gave a guarantee on labor only if customer supplied parts and made it clear i will not redo the job free if the part failed saved me a lot of trouble in thr long run and got rid of those karen type customers
I long for the days when engine's were engine's.they were great 350 V8. Who decides to put all this crap on motors. It used to be fun to work on your own car.
Great job Ray, straight to it.
you blame the customer for the work you did? then make a video about it? what kind of customer policy is that?
Fords Cam phasers were a BIG mistake/change! They should learn to leave what works, alone! "If it ain't broke, don't fix it"
Dorman aftermarket phasers are total junk too. I used genuine Ford 1s without issues. Maye even Fords parts are made in China like everything else seems to be now days
I let customers provide their own parts but I have a sign in the shop that says: If your parts break, YOU pay to replace them, parts and labor. Solves the problem…
Without watching the video yet, if I had to guess I would say the phaser is stuck or the solenoid valve is stuck.
Intake gasket
No warranty on customer supplied parts!
Those must be captive bolts on the valve cover…if not I would have heard the tinkle tinkle of them falling into the dark irretrieveable recesses of the engine bay!!
Can't imagine being handicapped with one hand holding the camera.
yeah, kind of complicated, but I would say, explain it well and charge the customer accordingly to fix it.
Customer pays again his faild supplyed part .that is why I dont like customer supplyed parts it bring trouble. I am a retired mechanic 68 now started at 16 .i ran into same problims But i was at dealerships most of those year's 27 at one and 8 at a nother.
I pulled all the coils on my 5.4 and between the time that i pulled the coil out and stuffed paper towel in the hole a pebble fell down on to the spark plug … fortunately the shop vac was able to lift it out
there is quickly coming a time where being a mechanic isn't worthwhile anymore. spending hours while people don't want to pay for your time is just going to end. we're taking pay cuts in a time when inflation is worse than ever. not only is this customer liable for the cost replacing the failed phaser, he's liable for the time to diagnose it to get to the point in the end of the video, which is roughly 3 hours of labor even if he doesn't want to pay to replace the phaser again.
She is so darn cute â¤
I'll admit I buy eBay Motors parts for most of what I do on my own stuff or my friends' cars when they ask for help. I usually do my research and check reviews before buying. Sometimes, buying manufacturer parts isn't critical or not worth the hassle when it's an older car or genuine parts just don't really exist anymore. I've yet to have an issue. If I was to have the same situation but I brought my car to a shop instead, I'd have to own responsibility that my supplied parts failed for one reason or another and I've gotta get new ones. This falls under the ugly side of automotive I'd say
I refuse to install used parts n the jobs I do or fix someone's else botched jobs, because the liability of being blamed
Good troubleshooting Ray ! I will be visiting my daughter near you soon and wanted to see about an appt. Can you give me a number to call when I have my dates so I can do that ? Thanks, Ray BX
Customer parts customer problem. simples
Couldn't you turn the cam by the bolt holding the phaser on to cam!!
Don’t forget to box up the bad phaser sprocket, and send back to the auto parts warehouse, so they can re-stock it for the next customer. 😮
Isn’t the 5.4 triton notorious for breaking spark plugs ?
I think I had a colonoscopy with a device like that.
I’m glad I have a 302.
I simply refuse to use customer supplied parts with very few exceptions . I’d refer to product liability which would pay for most of the warranty labor if part defect is proven. If you clearly wrote on the signed invoice ,â€customer insisted suppling parts no warranty on labor†The customer would pay for parts and full labor with the option of a discount or pick up the disassembled vehicle and pay for tear down and inspection. This would be explained and agreed on before disassembly .
Been there
oh when you said it was full retard all i could think of is rdj in tropic thunder saying. you should never go full retard. lmao
never drive with hood open
Probably bought it off eBay, after I saw the black tape on the steering wheel 😮
For reasons of lack of pocket book volume I’d be disposed to providing parts as well but this reminds me of a sign in a maintenance shape I once worked in… “Why is there never time to the job right but always time to do it over?â€â€¦
If it was just some parts they had just laying around somewhere then I would say it's on the customer to pay, but if they bought the parts from someone and then the part failed I would look to the people I bought the part from to replace the defective part and cover the labor costs that they caused by sending me a defective part.
Where's part 2 and what was the outcome. I presume a perfectly running engine?
5.4L Triton ? 😂🤣😆 🗑ï¸ðŸ—‘ï¸ðŸ—‘ï¸
DONT EVEN REPLACE PHASERS DUDE THAT ENGINE IS TOAST EVEN FORD KNOWS ONCE PHASERS GO THERES NO SAVING THE ENGINE HABIBI
These guys who owns these engines don't wanna spend the money for OEM Ford parts. Those after market kits on Ebay and Amazon are junk. OEM Ford parts. I've done several of these engines and never had a problem with OEM Ford parts. Counterfeit Ford parts.
You probably got a squirrel that bit some wires
Never ever install customer supplied parts.
I would assume i needed to pay labor and parts, again. Your video tells it all. Thx for sharing.
Way to much of this these days I did a alternator last month and had to replace it three times as I kept getting failed parts from the factory new that where faulty and like I said factory parts ever since covid parts aren't anything like they where it makes us the mechanic look like we are inbociles
Had this happen to me. Customer had chain so loose it flopped around and cut through the timing cover. Customer decided to get chain and phaser kit off Amazon. We install, he comes back a couple weeks later, mad at us that MIL is on. Bad phasers.
He gets more Amazon or Ebay parts. Whatever. Not Motorcraft. Comes back a couple weeks later, same thing. I patiently explain that I'm not putting his garbage internet parts on anymore, that he's paying me labor AGAIN, and this time he's paying for actual Ford parts. He doesn't like this, but I don't care.
Truck stayed fixed that time.
Rename the borescope to “the sphincter explorer†then nobody will mess with it
Maybe I didn’t mention it in the video, or maybe folks didn’t hear it. All of the parts supplied by the customer were labeled sealed and boxed as Ford parts. I assume they’re genuine. It blows my mind that I can video going directly to the failed part and yet folks still say it’s a diagnostic based on assumptions 🙄
use ford parts ONLY when doing timing chains or related parts about time you stopped putting on customer parts on while giving a warranty. i only gave a guarantee on labor only if customer supplied parts and made it clear i will not redo the job free if the part failed saved me a lot of trouble in thr long run and got rid of those karen type customers
I long for the days when engine's were engine's.they were great 350 V8. Who decides to put all this crap on motors. It used to be fun to work on your own car.
Great job Ray, straight to it.
you blame the customer for the work you did? then make a video about it? what kind of customer policy is that?
Fords Cam phasers were a BIG mistake/change! They should learn to leave what works, alone! "If it ain't broke, don't fix it"
Dorman aftermarket phasers are total junk too. I used genuine Ford 1s without issues. Maye even Fords parts are made in China like everything else seems to be now days
I let customers provide their own parts but I have a sign in the shop that says: If your parts break, YOU pay to replace them, parts and labor. Solves the problem…
Without watching the video yet, if I had to guess I would say the phaser is stuck or the solenoid valve is stuck.
Intake gasket
No warranty on customer supplied parts!
Those must be captive bolts on the valve cover…if not I would have heard the tinkle tinkle of them falling into the dark irretrieveable recesses of the engine bay!!
Can't imagine being handicapped with one hand holding the camera.
yeah, kind of complicated, but I would say, explain it well and charge the customer accordingly to fix it.
Customer pays again his faild supplyed part .that is why
I dont like customer supplyed parts it bring trouble. I am a retired mechanic 68 now started at 16 .i ran into same problims
But i was at dealerships most of those year's 27 at one and 8 at a nother.
I pulled all the coils on my 5.4 and between the time that i pulled the coil out and stuffed paper towel in the hole a pebble fell down on to the spark plug … fortunately the shop vac was able to lift it out
there is quickly coming a time where being a mechanic isn't worthwhile anymore. spending hours while people don't want to pay for your time is just going to end. we're taking pay cuts in a time when inflation is worse than ever. not only is this customer liable for the cost replacing the failed phaser, he's liable for the time to diagnose it to get to the point in the end of the video, which is roughly 3 hours of labor even if he doesn't want to pay to replace the phaser again.
She is so darn cute â¤
I'll admit I buy eBay Motors parts for most of what I do on my own stuff or my friends' cars when they ask for help. I usually do my research and check reviews before buying. Sometimes, buying manufacturer parts isn't critical or not worth the hassle when it's an older car or genuine parts just don't really exist anymore. I've yet to have an issue. If I was to have the same situation but I brought my car to a shop instead, I'd have to own responsibility that my supplied parts failed for one reason or another and I've gotta get new ones. This falls under the ugly side of automotive I'd say
I refuse to install used parts n the jobs I do or fix someone's else botched jobs, because the liability of being blamed
Good troubleshooting Ray ! I will be visiting my daughter near you soon and wanted to see about an appt. Can you give me a number to call when I have my dates so I can do that ? Thanks, Ray BX
Customer parts customer problem. simples
Couldn't you turn the cam by the bolt holding the phaser on to cam!!
Don’t forget to box up the bad phaser sprocket, and send back to the auto parts warehouse, so they can re-stock it for the next customer. 😮
Isn’t the 5.4 triton notorious for breaking spark plugs ?
I think I had a colonoscopy with a device like that.
I’m glad I have a 302.
I simply refuse to use customer supplied parts with very few exceptions . I’d refer to product liability which would pay for most of the warranty labor if part defect is proven. If you clearly wrote on the signed invoice ,â€customer insisted suppling parts no warranty on labor†The customer would pay for parts and full labor with the option of a discount or pick up the disassembled vehicle and pay for tear down and inspection. This would be explained and agreed on before disassembly .
Been there
oh when you said it was full retard all i could think of is rdj in tropic thunder saying. you should never go full retard. lmao
never drive with hood open
Probably bought it off eBay, after I saw the black tape on the steering wheel 😮
For reasons of lack of pocket book volume I’d be disposed to providing parts as well but this reminds me of a sign in a maintenance shape I once worked in… “Why is there never time to the job right but always time to do it over?â€â€¦
If it was just some parts they had just laying around somewhere then I would say it's on the customer to pay, but if they bought the parts from someone and then the part failed I would look to the people I bought the part from to replace the defective part and cover the labor costs that they caused by sending me a defective part.
Where's part 2 and what was the outcome. I presume a perfectly running engine?
5.4L Triton ?
😂🤣😆
🗑ï¸ðŸ—‘ï¸ðŸ—‘ï¸
DONT EVEN REPLACE PHASERS DUDE THAT ENGINE IS TOAST EVEN FORD KNOWS ONCE PHASERS GO THERES NO SAVING THE ENGINE HABIBI
These guys who owns these engines don't wanna spend the money for OEM Ford parts. Those after market kits on Ebay and Amazon are junk. OEM Ford parts. I've done several of these engines and never had a problem with OEM Ford parts. Counterfeit Ford parts.
You probably got a squirrel that bit some wires
Never ever install customer supplied parts.
I would assume i needed to pay labor and parts, again. Your video tells it all. Thx for sharing.
Way to much of this these days I did a alternator last month and had to replace it three times as I kept getting failed parts from the factory new that where faulty and like I said factory parts ever since covid parts aren't anything like they where it makes us the mechanic look like we are inbociles
Had this happen to me. Customer had chain so loose it flopped around and cut through the timing cover. Customer decided to get chain and phaser kit off Amazon. We install, he comes back a couple weeks later, mad at us that MIL is on. Bad phasers.
He gets more Amazon or Ebay parts. Whatever. Not Motorcraft. Comes back a couple weeks later, same thing. I patiently explain that I'm not putting his garbage internet parts on anymore, that he's paying me labor AGAIN, and this time he's paying for actual Ford parts. He doesn't like this, but I don't care.
Truck stayed fixed that time.
Rename the borescope to “the sphincter explorer†then nobody will mess with it