Double Charging a Customer! Employee FIRED! Test Drive Storytime Honda

Part 1: Hate doing THIS! 😬 2010 Honda Accord 2.4 https://youtu.be/fg92MpIgpkQ
Part 2: WASTED Bearing! OOPS, Completely Forgot! 2010 Honda Accord 2.4 https://youtu.be/fMulXFPaXb0

Car Repair Facilities are charging labor to remove components, only to charge the same labor (again) to remove an additional component…why? Because “That’s how it’s in the system.” I think we need to ignore our systems of control and think for ourselves, that’s how we do what is right.

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46 thoughts on “Double Charging a Customer! Employee FIRED! Test Drive Storytime Honda Accord 2.4

  1. Hello from up north; In our cold climate where salt is on the roads in the winter making everything rust on cars; always use some grease on the bolts attatching the rotor to the hub-in case you see it again for a later brake job!

  2. I like the videos you make you were talking about wearing gloves we would wear them but cut the finger tips out we were using brown jersey gloves
    Just an idea 💡

  3. As someone who spent a good chunk of his life as a straight edge around stoners and partakers, you were absolutely in the right to fire him Ray. I'm the same way, you do you bud I don't care. You had to come at him as the boss first. He's smoking weed on what is essentially company time in a school zone, in front of cops. If they pulled you over, your whole crew would be getting the third degree, and (depending on the cop) you'd be in trouble too for being in charge of that delinquent. I'd never let an employee smoke in a company vehicle to begin with, you did the right thing. Though this story is 5 or 6 years old at this point, hopefully homie realized his mistakes and cleaned up his attitude by now. You wanna smoke, smoke. But there's time and place.

  4. Good on you for firing the guy smoking weed in your vehicle, especially under those circumstances. Just completely disrespectful and dumb, no telling what he would do in front of your customers, sure it would not be good. Not to mention the reputation hit to your business. Been watching your channel since before you got your own shop and admire your honesty and how much time and effort you applied to building your successful shop. I feel that you have been somewhat influenced by the fellow up in New York; a fine role model!

  5. ive seen videos of guys online that shared a chicks hole., i may be crude but i laugh at alot more things than you do during the day 😀

  6. Not good to wear a wedding ring doing car work. Ive seen 2 guys in the past few years lose a finger because of it. I also had a close call a long time ago. Just thought I should mention it.

  7. To tell you the truth, I'm not a fan of torquing lugnuts. Every time I get a car in the shop that has come from a well known tire store, no need to say who, the lug nuts seize on the studs and the customer has to pay to get them fix. After the stud breaks. Oh, and lord help you if you have a flat and your trying to get the lugnuts loose.

  8. That shot bearing hub, popped right out. How lucky you were on that one… A great mechanic has learned how to manipulate matter at a distance. You absolutely have this talent, its also known as entanglement in the quantum world. Your stamina is a freak of nature, I have no idea how you can work so hard and long in 90 ish degree weather, and simply not drop dead… Mind over matter…
    You are a superman…

  9. If moving to RmR's model means doing away with retail, then the difficulty for the consumer would seem to be the ability to find a mech/shop they trust. That's why retail wins: branding.

    As such, one of the ways independents can overcome the attraction of national retail branding is by projecting safety/comfort/professionalism.

    Here safety means "safe for the consumer". So, a clean, organized shop with good signage and clearly stated terms.

    That doesn't mean they all have to be the same, just that, somehow, that safety needs to be apparent to the customer by whatever means the customer first interacts with the shop (website/billboard/search results/social media industry/media ads/the shop itself/word-of-mouth)

    RmR has achieved this with his videos (ironically originally done at a retail repair chain). The shop/yard may not appear "safe" (in few ways 😂), but we are allowed to have regular interaction (literal and figurative) with him.

    Another way to go after this is for independent shops to market themselves as an organized network*, promoting the experience/customer advantage of using independent shops where turnaround is less important than completeness of work.

    My only immediate caveat here is that many people who are interested in an indy might also be shopping price and turnaround speed, which in one way or another may go against the prospective advantages of indies might be.

    *I think something like this has been tried before…

    – meh. I know you didn't read all of this. I'm practicing for my reddit in hopes that I will one day by allowed into Quora.

  10. My 240SX, which I kind of miss, had the same type of brakes on it, you had to twist the pistons back into the housing, you couldn't just press them back in, mine weren't that complicated as I could twist them in with a pair of pliers but is the same concept! 👏🏽 👍🏼☺
    As a DIY mechaneck, since I was about 10 y/o, I enjoy watching and learning different techniques on your videos!

  11. I do have a question for Ray. If you're happy that you got out of the dealership because it was a retail situation that's wonderful. What I don't understand is what your situation is now? If it's not retail then what is it? It's not jobber, it's not wholesale, You're supplying services to the end consumer who does not expect any particular discount. He can't take your services pay you wholesale and then find a retail seller to make his markup. I don't even know how that would work. By definition, sounds like you are a retail establishment.
    I don't know why any qualified mechanic would work for a dealership and take their abuse with the flat rate system etc. The layout needed in tools and ancillary equipment constant update and the expectation that they know how to fix every vehicle make and all the models in that family plus things changing year to year and as we all know they're not getting any easier to work on. I was a heavy duty mechanic for 43 years. Started in 1970 and a Ford dealer. Stayed there for years got through my apprenticeship and then went to work for an independent truck shop. It was a pretty decent job. Union benefits etc employer was kind of a dick but we got around him. Stay there for 4 years moved down the street another truck shop another Union job stayed there for 4 years until they got bought out by a local auto shop who wanted to expand. Transitioned into their business was there for 20 years started as a mechanic went to a working foreman, then a former and then a supervisor and then the economy tanked and they shut down the night crew so I got another job very quickly working for a garbage company.Teamster benefits great money great job wonderful people stayed there 10 years until I retired in 2014. Didn't really want to but my body had had enough of the fun. Great career all in all made great money all the time. But that was in the San Francisco Bay area. I think the unions in this area have gotten weak and I think there is a flat rate system in play. Of course that's at the dealers. Working on trucks we were never hassled on time. Too many variations and variables. Working for a fleet critical thinking skills help! Can't have downed equipment blocking working equipment or can't have it down on public streets or highways. Need to get it out there and get it cleared. Fix it or tow it but make a decision. Of course the bosses want repairs done in a timely manner but quality of work and safety rule the day. In the San Francisco Bay area mechanics are making $50 an hour plus. Some in San Francisco are making $70 plus. Never missed a day of work due to a layoff. Never missed a paycheck. Always had health care and Cadillac healthcare at my last job. Unlimited dental 10% copayhealth care. Never had to fight workman's comp carriers. All and all a great career. I don't know how these younger guys put up with these new vehicles. Trucks are getting more complicated as well. Just have to stay abreast of the changes. Wish anyone going into the career Good luck. Remember, if you're not appreciated and not compensated fairly and unhappy where you are then move. Historically job changes work out for the better. That's way toolboxs have wheels😂😂😂

  12. 10:32, I always took a pair of pliers in order to sink the piston back in. Maybe that's when my wrists were stronger. However, I only remember doing this to 1 honda model, I think it was a 2001 civic, a Nissan 240sx and maybe a Nissan Frontier. I know for sure the 240sx was like this.

  13. I used that purple permetex on the slide pins on our Honda pilot and after a couple months all the calipers were locked up. It swelled the rubber guides on the pins (the ones that go around the pins inside the pin bore) and I couldn't beat the pins out with a hammer. The couple I did get out you could tell it was the rubber that had froze them. I took it off to check the bore and it was fine after that was off. I cleaned all that out of the bores and used new pins with Sil-Glide

  14. what a froot looper cant smoke in the school zone at work woodie doodie doo id take that firing with a stride i smoke weed anywhere yeah b$%*^ i dont care you already doing 25 mph why tf not is it best to smoke doing 75 on the interstate weirdo… i used to get a kick out of this bs

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